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December 31, 2019

Posted  December 31, 2019

On the heels of a similar settlement in the State of Washington, CenturyLink has entered into a $4 million settlement with the State of Oregon and agreed to refund $672,000 to 8,212 Oregonians who were overcharged for telecommunication services.  Over a thousand customers had complained—and a subsequent investigation by the state DOJ found—that CenturyLink had a practice of failing to disclose all fees upfront, sending multiple bills each month for different amounts, and billing for modems prior to installation as well as for services after they were cancelled.  OR AG

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