The London office of Constantine Cannon is a separate and independent limited liability partnership registered in England and Wales (with registered number OC376384) with a registered office at 90 Bartholomew Close, London EC1A 7BN Constantine Cannon LLP in London is authorised and regulated by the Solicitors Regulation Authority. The professional rules applicable to the firm are available at the SRA website at www.sra.org.uk/rules.
If you wish to make a complaint about the London office of Constantine Cannon then, in the first instance, please contact the person with whom you are working or corresponding to set out your concerns. We will do our best to resolve any issues at this stage and, if applicable, will confirm our complaints handling procedure in writing (which is available to clients at any time on request).
If you are not happy with our attempt to handle or resolve matters, you may contact the Legal Ombudsman (PO Box 6806 Wolverhampton WV1 9WJ, tel: 0300 555 0333; email: enquiries@legalombudsman.org.uk), which deals with complaints against lawyers registered in England and Wales. If you do wish to refer a complaint to the Legal Ombudsman, it should be done within six months of our final response to your complaint and within one year of the act or omission that caused the complaint or, if outside this period, within one year of when you should reasonably have known about the relevant act or omission.
The Legal Ombudsman may refer your complaint to the SRA if they are not the correct body to consider the matter, as the Legal Ombudsman’s services are only available for certain types of complaints and complainants. For full details, please visit: https://www.legalombudsman.org.uk/helping-the-public/make-a-complaint/ and https://www.sra.org.uk/consumers/problems/report-solicitor page.
If your complaint is about a bill, you may also apply to the court for an assessment of the bill under Part III of the Solicitors’ Act 1974. If all or part of a bill remains unpaid, we may be entitled to charge interest.
Constantine Cannon is committed to creating an environment in which equality of opportunity is a reality for all members of staff where all individuals are able to make best use of their skills, free from discrimination or harassment, and where all decisions are based on merit. We have recently carried out an equality and diversity survey of our employees and from the anonymous data that has been provided by them (employees are free to decline to complete the survey or to choose “prefer not to say”) we have been able to conclude that they fall into the various protected characteristic types as defined by the Equality Act 2010 (sex, age, race, religion, sexual orientation, disability, etc.).
Due to the risk of employees being identified through their anonymous data we are unable to publish more specific details without breaching the Data Protection Act 2018.