October 12, 2016

Massachusetts negotiated an agreement with National Grid that returns more than $1.5 million to thousands of National Grid residential gas customers who were wrongfully charged a more expensive rate. Under the agreement, National Grid will issue bill credits to more than 4,500 residential gas customers who were incorrectly charged the company’s non-heating rate instead of the less expensive heating rate. Credit amounts will be customer-specific and issued later this year. MA

Tagged in: Contract Non-Compliance,