March 14, 2022

An energy service company has agreed to pay $2.15 million in restitution to New York consumers after an investigation found that its dishonest business practices caused consumers to pay hundreds of dollars extra per year for gas and electricity.  In addition to the monetary penalty, Family Energy is also required to take measures to prevent future abuses, including adequately training its representatives, monitoring and recording telephone communications, refraining from misleading marketing, and implementing disciplinary actions for any violations.  NY AG

Tagged in: Misrepresentations,